privacy policy

Effective Date: 23/05/2025

1. Introduction & Scope

Welcome to Morocco Spirit! This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website.

This policy applies to Morocco Spirit and governs how we handle your personal data on https://www.morocco-spirit.com. By using our website, you agree to the practices described in this policy.

We’re committed to protecting your privacy and being transparent about how we use your information to help you plan your perfect Moroccan adventure.

2. Information We Collect

Information You Provide Directly

When you interact with our website, you may choose to provide us with:

  • Contact Information: Your name, email address, phone number, and mailing address
  • Travel Preferences: Destination interests, travel dates, group size, and special requirements
  • Payment Details: Credit card information, billing address, and payment history (processed securely through our payment partners)
  • Communication Content: Messages you send us through contact forms, emails, or chat features
  • Account Information: Username, password, and profile details if you create an account
  • Reviews and Feedback: Comments, ratings, and testimonials about your travel experiences

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type and version, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
  • Location Information: General geographic location based on your IP address
  • Cookies and Tracking Data: Information collected through cookies and similar technologies (see section 4 below)
  • Analytics Data: Website performance metrics and user behavior patterns

3. How We Use Your Information

We use your personal information to:

Provide Our Services

  • Process and manage your travel bookings and reservations
  • Arrange tours, accommodations, and transportation in Morocco
  • Provide customer support and respond to your inquiries

Enhance Your Experience

  • Personalize travel recommendations based on your preferences
  • Remember your settings and preferences for future visits
  • Send you relevant travel tips and destination information

Business Operations

  • Process payments and prevent fraudulent transactions
  • Analyze website usage to improve our services and user experience
  • Comply with legal obligations and regulatory requirements
  • Maintain accurate records for accounting and tax purposes

Communications

  • Send booking confirmations, travel updates, and important notifications
  • Share promotional offers and travel deals (with your consent)
  • Respond to your questions and provide customer support

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide better services.

Types of Cookies We Use

Necessary Cookies These cookies are essential for our website to function properly. They enable basic features like page navigation, secure access to your account, and booking functionality. You cannot opt out of these cookies.

Performance Cookies These cookies help us understand how visitors interact with our website by collecting anonymous usage statistics. This information helps us improve our website’s performance and user experience.

Functionality Cookies These cookies remember your preferences and settings, such as language selection, currency, and travel preferences, to provide a more personalized experience.

Advertising Cookies These cookies are used to show you relevant travel offers and advertisements based on your interests and browsing behavior, both on our website and other sites you visit.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Block all cookies (though this may affect website functionality)
  • Set preferences for third-party cookies

You can also opt out of personalized advertising by visiting the Digital Advertising Alliance’s opt-out page or adjusting your device’s advertising settings.

5. Third-Party Sharing

We work with trusted partners to provide you with the best travel experience possible. We may share your information with:

Travel Service Providers

  • Hotels, riads, and accommodation partners in Morocco
  • Local tour operators and guides
  • Transportation companies and airlines
  • Travel insurance providers

Booking and Payment Partners

  • Payment processors (Stripe, PayPal) to handle secure transactions
  • Booking platforms that help manage reservations
  • Currency conversion services

Technology and Analytics Partners

  • Google Analytics to understand website usage and improve our services
  • Email service providers for sending communications
  • Customer support platforms for managing inquiries

Advertising Partners

  • Social media platforms (Facebook, Instagram, Google) for targeted advertising
  • Travel advertising networks to show relevant offers

We only share the minimum information necessary for these partners to provide their services, and we require them to protect your data according to strict privacy standards.

6. User Rights & Choices

You have important rights regarding your personal information:

Access Your Data You can request a copy of the personal information we hold about you, including details about how we use it and who we share it with.

Correct Your Information You can ask us to update or correct any inaccurate or incomplete personal information.

Delete Your Data You can request that we delete your personal information, subject to certain legal requirements and business needs.

Restrict Processing You can ask us to limit how we use your personal information in certain circumstances.

Data Portability You can request a copy of your data in a commonly used, electronic format to transfer to another service provider.

Opt-Out of Marketing You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.

Object to Processing You can object to certain uses of your personal information, particularly for marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@morocco-spirit.com. We’ll respond to your request within 30 days and may need to verify your identity to protect your privacy.

If you’re not satisfied with our response, you have the right to file a complaint with your local data protection authority.

7. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy:

Newsletter Subscriptions: Until you unsubscribe or we determine the email address is inactive Booking Records: Up to 7 years for tax and accounting purposes Customer Support Communications: Up to 3 years for quality assurance and legal compliance Analytics Data: Typically 26 months, though some aggregated data may be kept longer Marketing Data: Until you opt out or we determine you’re no longer engaged with our communications

When we no longer need your information, we’ll securely delete or anonymize it so it can’t be linked back to you.

8. Security Measures

Protecting your personal information is a top priority. We implement multiple layers of security:

Technical Safeguards

  • HTTPS encryption for all data transmitted to and from our website
  • Secure data storage with encryption at rest
  • Regular security updates and vulnerability assessments
  • Secure payment processing through PCI-compliant partners

Organizational Measures

  • Limited access to personal data on a need-to-know basis
  • Regular staff training on privacy and security best practices
  • Clear data handling procedures and incident response plans
  • Regular audits of our privacy and security practices

While we take extensive precautions, no internet transmission or electronic storage method is 100% secure. We continuously work to improve our security measures and will notify you of any significant data breaches as required by law.

9. International Transfers

As a Morocco-based travel company serving international customers, your personal information may be transferred to and processed in countries other than your own.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent privacy protection
  • Your explicit consent for specific transfers when required

We work only with partners who commit to protecting your data according to high privacy standards, regardless of where the processing takes place.

10. Children’s Privacy

Morocco Spirit is designed for travelers aged 18 and older. We do not knowingly collect personal information from children under 13 years of age.

If you’re a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@morocco-spirit.com. We’ll promptly delete any such information from our systems.

For travelers between 13 and 18 years old, we recommend parental involvement in any travel planning and booking decisions.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we’ll:

  • Post the updated policy on this page with a new effective date
  • Send you an email notification if you’ve subscribed to our communications
  • Provide a prominent notice on our website for a reasonable period

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we’re here to help:

Email: contact@morocco-spirit.com

Mailing Address: Morocco Spirit [Physical Address] [City, Postal Code] Morocco

Response Time: We aim to respond to all privacy inquiries within 48 hours during business days.

For urgent privacy matters or if you believe there’s been a security incident involving your personal information, please contact us immediately using the email address above with “URGENT – Privacy Matter” in the subject line.